Refund Policy

At Prometh Edutor, we are dedicated to providing exceptional tutoring services. To maintain transparency, please review our comprehensive return policy:

1. Free Demo Classes
We offer free demo classes for all new users. This allows you to evaluate our services before committing to a paid package.

2. Refund Policy

No Refund for Fully Consumed Hours: If a user has consumed the entire allocated hours for their sessions, no refunds will be issued.
Partial Refunds: If you are dissatisfied with our services or feel cheated, you may request a refund for the remaining unused hours. The refund will be calculated as follows:
Remaining Hours Calculation: The refund amount will be based on the remaining hours left in your package.
Legal Fees and Taxes: A deduction of 20% will be applied to cover legal fees and taxes from the remaining amount before the refund is processed.
3. Conditions for Refund Requests

To be eligible for a refund, users must submit their request within 2 days of the last session attended.
Users must provide a valid reason for their dissatisfaction and any relevant details to support their claim.
4. Refund Process
To initiate a refund, please contact our support team with your request. Once we receive your request, we will:

Calculate the remaining hours.
Deduct 20% for legal fees and taxes.
Process the refund and transfer the remaining amount to your specified bank account within 14 business days.
5. Dispute Resolution
If you have a complaint regarding the services received, we encourage you to contact us directly. We will work with you to resolve the issue amicably. If the issue cannot be resolved, users may pursue further legal action.

6. Changes to the Policy
Prometh Edutor reserves the right to modify this return policy at any time. Any changes will be posted on our website, and your continued use of our services after such changes constitutes acceptance of the new policy.